The CMO is committed to providing inclusive and responsive services and employment supports in a manner that respects the dignity and independence of all persons with disabilities. The CMO will enable access to assistive devices and the use of service animals and support persons to the best of its ability.
Under the Human Rights Code, disability means:
The definition includes disabilities of different severity, visible as well as non-visible disabilities, and disabilities the effects of which may come and go.
Example: A person with arthritis has a disability that over time may increase in severity
Example: A person with a brain injury has a disability that is not visible
Example: A person with multiple sclerosis has a disability that causes them to experience periods when the condition does not have an effect on their daily routine and other periods when it does.
Assistive Devices: Devices used to assist persons with disabilities in carrying out activities or in accessing the services of persons or organizations. Assistive devices include, but are not limited to, wheelchairs, reading machines, recording machines, hearing devices and devices for grasping.
Service Animals: an animal used by a person with a disability,
The customer service standard’s provisions include animals used by people with autism, mental health disabilities, those with physical or dexterity disabilities as well as others.
Guide Dog-a dog trained as a guide for a blind person and having the qualifications prescribed by the regulation. R.S.O. 1990,c. B.7, s. 1 (1) Blind Persons Rights Act. A guide dog is a dog that has been trained at one of the facilities listed in Ontario Regulation 58 under the Blind Persons’ Rights Act to act as a guide dog for people who are blind.
Support Persons: A support person is an individual hired or chosen by a person with a disability to provide services or assistance with communication, mobility, personal care, medical needs or with access to goods and services. The support person could be a paid personal support worker, a volunteer, a friend or a family member. She or he does not necessarily need to have special training or qualifications.
The CMO recognizes that accessibility barriers present in many forms and is committed to undertake a number of processes and initiatives to improve access as much as possible, with the goal of continuous improvement, as well as monitoring the needs of our internal community. It is important to understand that information about a disability is personal and private and must be treated confidentially.
i) The purposes of accessibility features and supports at the CMO.
ii) How to interact and communicate with people with various types of disabilities.
iii) How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person
iv) What to do if a person with a disability is having difficultly accessing the CMO services.
v) Staff will be trained on policies, practices, and procedures that affect the way services are provided to people with disabilities.
vi) Staff will also be trained on an ongoing basis when changes are made to these policies, practices, and procedures.
The Director of Operations is accountable for compliance with these policies and procedures. Complaints or questions regarding accessibility should be directed to the Director of Operations who can be reached at 21 St. Clair Avenue East, Suite 303, Toronto, Ontario M4T 1L9 416-640-2252, firstname.lastname@example.org.
Adapted with permission from the Toronto Birth Centre’s Access for People with Disabilities (C.01.5)
The Ontario Human Rights Code
The Accessibility for Ontarians with Disabilities Act – The Ontarians with Disabilities Directorate – Ontario Regulation 429/07