The College protects the public interest by ensuring that registered midwives practice safely, competently and ethically.

You have the right to make a complaint to the College and to have it investigated. Although there is no time limit to register a complaint, you should let the CMO know about your concern as soon as possible.

If you have a concern or complaint about care provided by a midwife, you may contact the Registrar at the College to first discuss your concerns. The College may be able to help you to resolve the problem prior to submitting a formal complaint.

The following are examples of conduct that the College might investigate:

• failing to abide by the standards of practice of the CMO;
• failing to seek consent for treatment;
• failing to arrange a consultation with another health professional;
• discontinuing necessary services without arranging for alternative services;
• giving out information about the client without the client's consent;
• practicing while incapacitated or impaired;
• verbal, physical, emotional or sexual abuse.

The College of Midwives does not have the authority to assess injury or award compensation to a complainant. This is done through the court system.

The College cannot process complaints against individuals who are not registered midwives. However, if you have concerns about someone providing care who is not a registered midwife, you may discuss it with the Registrar.

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