Complaints Process

Complaints Process

Upon receipt of your complaint, you will receive a confirmation of issues form, which confirms the areas of concern identified in your complaint. You will also receive a consent form to release your health information to the College. The goal is to resolve your complaint within 150 days after the College receives your signed forms.

Once your forms are received, the College will notify the midwife of your complaint. The midwife will have 30 days from receipt of relevant materials to provide a written response to the College regarding your complaint.

A panel of the Inquiries, Complaints and Reports Committee (ICRC) will review your complaint. This Committee is comprised of elected registered midwives and public members appointed by the Lieutenant Governor of Ontario.

The ICRC may ask you for more information and can appoint an investigator to conduct further inquiries, if necessary.

When all the relevant materials have been collected, a Panel of the ICRC will review the matter. After considering all information received, the Panel may choose to do one or more of the following:

  1. Take no action on the matter.
  2. Administer an oral caution, where the midwife appears before the ICRC Panel.
  3. Take action that falls within the Panel’s authority under the Regulated Health Professions Act, Health Professions Procedural Code, College regulations and by-laws. Examples include:
  • Requiring the midwife to complete a Specified Continuing Education or Remediation Program (“SCERP”)
  • Issuing a written caution, which is sent by mail to the midwife
  1. Refer specified allegations of professional misconduct and/or incompetence in the complaint to the Discipline Committee.
  2. Refer the matter to the Fitness to Practise Committee, where the matter involves an allegation regarding the physical or mental capacity of the midwife.

*Note: the Panel has no authority to assess injury or award compensation to the complainant. This is the subject of civil court proceedings.