Skip to main content

FAQ – Renewal 2019-2020

FAQ – Renewal 2019-2020


Continuing Competency Evidence

Can I email, fax or mail my certificates to the College?

No, the College requires members to upload certificates directly to the renewal form or to the Certifications tab in the Member Portal.  This will ensure accurate and efficient processing of renewals.  If your certificates are in PDF format, you shouldn’t experience any technical issues with uploading.  Please do not email, fax or mail your certificates to the College.  If you need help, please send an email to regadmin@cmo.on.ca.

Why are my certificates from last year not showing in the Certification tab?

Only current certificates will be visible to members on the day the member is viewing certificates on file with the College.  Therefore, any certificate provided to the College that is expired will not be visible.  Remember, all your certificates (NRP, CPR, and ES) must be current on October 1. You will want to make sure none of your certificates expire just before October 1.

If I renew my registration before my certificates expire, will I be in default and charged the penalty fee?

Every practising member must ensure NRP, CPR, and ES certificates are current on October 1.  As an example, a member may complete and submit their renewal form on September 1, but have a certificate expire on September 30, which means on October 1, the member doesn’t have current certificates.  In this situation a member would be in default and incur the 15% penalty fee.  See default section for further information.

What can I do if I’m renewing one of my continuing competency certificates just before the October 1st deadline and won’t have a card/certificate for the College?

In this situation where a certificate of completion isn’t available until after October 1, the College will accept a letter from the instructor confirming your successful completion of the course. Please upload the letter directly to the Certifications tab or to your renewal form. The letter must include your name, course name, date of completion and include the name and contact information of the instructor.

Is there a grace period to obtain one of my continuing competency certificates because I can’t find a course until after October 1st?

Unfortunately, there is no grace period.  Every practising midwife must ensure NRP, CPR, and ES certificates are current on October 1.  Any late certificate completion will incur a 15% penalty fee.

Can I submit my registration renewal form and payment if one of my continuing competencies on file has expired?

Yes, you may submit your registration renewal form and payment if one of your continuing competencies on file has expired.  However, please ensure to upload your new certificate of completion no later than October 1st to the Certifications tab in the Member Portal. 

I’m thinking of taking a specific course, how can I make sure the College will accept it to meet continuing competency requirements?

In this situation, please review the College’s Continuing Competency Requirements and Approved Courses document before completing the course. The College will not be reviewing any requests for course approval during the renewal period of August to September.


Class Change

What do I need to do to change my registration class?

To change your registration class, please refer to our page on changing registration class or resigning.


Default and Suspension Notice

What happens if I don't submit a complete registration renewal by October 1?

Shortly following October 1, members who have not submitted a complete renewal to the College, will receive a notice of default and intention to suspend from the Registrar of the College, as is required by the Health Professionals Procedural Code,  Schedule 2 of the Regulated Health Professions Act, 1991 (RHPA), and the College’s By-laws.  The notice will include all outstanding items, including fees, penalty fees, renewal form, and continuing competency document issues.  The notice allows 30 days for members to rectify any outstanding issues.

Failure to comply will result in the suspension of registration for non-payment of fees. Failure to provide information (i.e. continuing competency certificates) to the College may constitute professional misconduct

Suspensions will appear permanently on the Public Register and will be communicated by mail and email.  A suspended member cannot legally practise midwifery in Ontario. 


Inactive Members

As an Inactive member of the College, do I need to renew my registration with the College?

An Inactive member is required to renew their registration with the College, and pay fees, in order to remain a member of the College.  Remember, some programs are contingent on membership with the College. 

Can you help me to understand the difference between maintaining my Inactive registration versus resigning my registration?

To assist you in making the decision whether to renew or to resign your registration with the College, please review the Inactive and Resignation Fact Sheet


Letters of Good Standing and Letters of Professional Conduct

What do I do if I need a letter of professional conduct (or letter of good standing) sent out during the renewal period (August 1 to September 30) but my renewal isn’t complete?

The College issues many letters of professional conduct (or letters of good standing) during the renewal period.  In order for the College to issue letters indicating a member’s certificate doesn’t expire on September 30, 2019, a member’s renewal must be deemed “Complete” by the College first. Accordingly, please ensure you have submitted a complete renewal or resolve any outstanding renewal matters quickly.  In this way the letter of professional conduct (or letter of good standing) will indicate your certificate of registration expires on September 30, 2020, and was renewed successfully.  See the College website for LOPC/LOGS request forms. 


Name Change

What do I need to do to change my name with the College?

For a name change members must submit a completed Name Change form, 1 coloured passport-sized photo, legal document confirming name change and a fee of $100.00.  Once the College has processed the name change, General class members will be sent a new certificate in their new name.  Temporary certificates will be available through the Member Portal.


Office Hours

What are your office hours so that I can drop off my payment in person?

The College office hours are Monday to Friday, 9:00 am to 5:00 pm.


Payment

Does the College accept bank transfers, online payments, or VISA Debit?

The College doesn’t accept eTransfers, online bank payments or VISA Debit. However, fees may be paid by VISA, MasterCard, or by cheque. If paying by cheque, please allow ample time for the College to receive your payment before the October 1 due date. A renewal isn’t considered complete unless a renewal form has been submitted along with payment, and current continuing competency certificates, where required.

Did the College receive my credit card payment?

To confirm your renewal invoice has been paid, simply login to the Member Portal and check the Invoices & Receipts tab.

If your invoice is showing it hasn’t been paid, yet you entered your credit card details in the payment section of the renewal form and have submitted the renewal form, please check the Invoices & Receipts tab the next business day following the date you entered your credit card details. This will allow time for payment information to update in our system. Should you still not see your payment after that point, please send an email to regadmin@cmo.on.ca with the last four digits of your credit card, and College staff will investigate.

Alternatively, you may call VISA or MasterCard to confirm whether your payment has been processed.

Did the College receive the cheque I mailed to pay my renewal fees?

Due to renewal volume it is difficult for College staff to immediately confirm receipt of any cheque mailed to the College.  For this reason, it is recommended that payments are sent to the College by courier or by priority post, which a member can trace rather quickly.

Alternatively, allow sufficient time for both delivery of your cheque and for College processing before checking the Invoices and Receipts tab in the Member Portal.  If your payment has been received and you have submitted your renewal form, you will see a paid renewal invoice in the Member Portal.

Why can’t I see my cheque payment in the Member Portal?

Staff enters cheque payments as quickly as possible, however, due to volume during renewal, it may be several days after receipt of a cheque before your payment is reflected in the Member Portal

Exception: A payment is entered only when a member has already submitted a 2019 renewal form to the College, and the payment received is in the correct amount.  For payments by installment, both installment cheques must be received in specific amounts to be accepted. See Payment section in Renewal Guide for details respecting installment dates and amounts.

How can I pay my fees by credit card after initially indicating I would pay by cheque on my submitted renewal form?

Provided you have not sent your cheque to the College and have submitted your renewal form, simply access the Invoices & Receipts tab in the Member Portal to pay your outstanding invoice by credit card.  If you did mail a cheque to the College, please send an email to regadmin@cmo.on.ca for further instructions.


Questions about Renewal and APR

Who do I contact at the College with renewal questions or active practice questions?

Any questions regarding renewal or active practice may be directed by phone to 416-640-2252 ext. 222 or by email to regadmin@cmo.on.ca.

Please note the volume of calls and emails to the College during the renewal period is high, so if you leave a message or send an email, please allow a minimum of 2 business days to receive a response.  If you do not receive a response within 2 business days, please contact the College again.  Remember, when contacting the College by phone, please clearly state your name, registration number, phone number, and reason for the call.


Registration Documents

Wallet Card

When will my updated wallet card be available?

As soon as your renewal is processed and deemed “Complete” by College staff, you will have access to an updated wallet card through the Member Portal. The College will advise you by email once your renewal has been deemed “Complete”.

How can I confirm I successfully renewed my registration with the College?

As soon as your renewal is processed and deemed “Complete” by College staff, you will have access to an updated wallet card through the Member Portal, which can be used to confirm your current registration with the College.  The College will advise you by email once your renewal has been deemed “Complete”.


Renewal Form Submission

How can I check that I have submitted my 2019 renewal form?

Login to the Member Portal and if the Renewal button isn’t outlined in yellow and includes the words “Submitted”, this is confirmation you have submitted your 2019 renewal form.  See the Invoices & Receipts tab for confirmation of payment for 2019.  Finally, see the Certifications tab to ensure you have uploaded NRP, CPR, and ES certificates.  Inactive members are not required to maintain current continuing competencies however are required to renew their registration with the College and pay renewal fees.

Are there any advantages to renewing early?

The College will be processing over 950 renewals during this renewal period.  By submitting your renewal in August, if there is an issue with your renewal, staff will be able to advise you by email.  In this way, you will have an opportunity to rectify issues before the October 1 deadline and avoid the 15% penalty fee.  The receipt of renewals increases exponentially in September and during the seven days just before the October 1 due date.


Penalty Fee

When is the 15% penalty fee applied?

The 15% penalty fee is applied to any one of the following situations:

  1. unsubmitted or incomplete renewal form
  2. no payment, incorrect payment, or late payment
  3. expired or missing continuing competency certificate/card in NRP, CPR, or ES

The 15% penalty fee is applied to each occurrence of the following:

  1. unhonoured cheque

In addition, a charge of $40 will be levied for each cheque not honoured by the bank.



Resignation

I don’t want to renew or pay fees, so how can I resign from the College of Midwives of Ontario?

Resignations are handled directly through the Member Portal or through the renewal form.  Prior to October 1, please enter the Member Portal and submit your resignation, if you have decided you no longer wish to continue as a member of the College.  In order not to incur any fees and penalty fees, please ensure to submit your resignation no later than October 1.  Once a request is received, the College will confirm the resignation in writing.

Can you help me to understand the difference between resigning my registration versus maintaining my Inactive registration?

To assist you in making the decision to resign or to renew your registration with the College, please review this document.