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FAQ – Renewal 2020


Continuing Competency Evidence

Can I email, fax or mail my NRP documentation to the College?

No, the College requires members to upload NRP cards/documentation directly to the renewal form or to the Certifications tab in the Member Portal.  This will ensure accurate and efficient processing of renewals.  If your NRP certificate or documentation is in PDF format, you shouldn’t experience any technical issues with uploading.  Please do not email, fax or mail your documents to the College.  If you need help, please send an email to regadmin@cmo.on.ca. As a reminder, for renewal 2020, only NRP evidence of training is required.  If you have current CPR and ES to provide to the College, please upload your certificates in the Member Portal, although not required for renewal 2020.

If the College has my expired NRP card on file, do I need to provide it again for this renewal?

No, the College does not require a member to resubmit the same NRP card already on file.  To view the certificates on file with the College, please access the Certifications tab in the Member Portal.

Why are my continuing competency certificates from last year not showing in the renewal form?

Only current certificates that have not expired and your 2019 NRP will be visible via the renewal form.

What can I do if I’m renewing one of my continuing competency certificates just before the October 1 deadline and won’t have a card/certificate for the College?

In this situation where a certificate of completion isn’t available until after October 1, the College will accept a letter from the instructor confirming your successful completion of the course. Please upload the letter directly to the Certifications tab or to your renewal form. The letter must include the date of course completion, the member’s name, the course name, course details, the instructor’s name, contact information, and signature. For renewal 2020, only NRP is required.

Is there a grace period to obtain my NRP evidence of completion after the October 1 deadline?

Unfortunately, there is no grace period. Late NRP evidence of training will incur a 15% penalty fee.

I’m thinking of taking a specific course, how can I make sure the College will accept it to meet continuing competency requirements next year?

In this situation, please review the College’s Continuing Competency Requirements and Approved Courses document before completing the course. Please note that for renewal 2020, only NRP evidence is required from practising members.


Class Change

What do I need to do to change my registration class?

To change your registration class, please refer to our page on changing registration class or resigning.


Default and Suspension Notice

What happens if I don’t submit a complete registration renewal by October 1?

Shortly following October 1, members who have not submitted a complete renewal to the College, will receive a notice of default and intention to suspend from the Registrar of the College, as is required by the Health Professionals Procedural Code,  Schedule 2 of the Regulated Health Professions Act, 1991 (RHPA), and the College’s By-laws. The notice will specify all outstanding items, including fees, penalty fees, renewal form, and continuing competency document issues.  The notice allows 30 days for members to rectify any outstanding issues. 

Failure to pay outstanding fees will result in suspension of registration for non-payment of fees and members are no longer permitted to practise the profession. Failing to comply with requirements set out in the Registration Regulation, such as failing to provide satisfactory evidence of continuing competency in NRP, is considered to be an act of professional misconduct.


Inactive Members

As an Inactive member of the College, do I need to renew my registration with the College?

In order to remain a member of the College, a member who holds an Inactive certificate must renew their registration with the College, and pay fees annually.   

Can you help me to understand the difference between maintaining my Inactive registration versus resigning my registration?

To assist you in making the decision whether to renew or to resign your registration with the College, please review the Inactive and Resignation Fact Sheet


Letters of Standing and Letters of Professional Conduct

What do I do if I need a letter of professional conduct (or letter of standing) sent out during the renewal period (August 1 to September 30) but my renewal isn’t complete?

The College issues many letters of professional conduct (or letters of standing) during the renewal period.  In order for the College to issue letters indicating a member’s certificate doesn’t expire on September 30, 2020, a member’s renewal must be deemed “Complete” by the College first. Accordingly, please ensure you have submitted a complete renewal or resolve any outstanding renewal matters quickly.  In this way the letter of professional conduct (or letter of standing) will indicate your certificate of registration expires on September 30, 2021, and was renewed successfully.  See the College website for letter request forms. 


Office Hours

Can I drop off my payment in person? 

College staff is currently working remotely and mail to the office is being forwarded to a different address until further notice. Therefore, for the 2020 renewal period, the College will only accept cheque payments that are mailed to the College office. College staff is available to answer phone calls and respond to emails from Monday to Friday, 9:00 a.m. to 5:00 p.m. 


Payment

Does the College accept bank transfers, online payments, or VISA Debit? 

The College does not accept eTransfers, online bank payments or VISA Debit. However, fees may be paid by VISA, MasterCard, or by cheque. If paying by cheque, please allow ample time for the College to receive your payment before the October 1 due date. For renewal 2020, the College can only accept cheques by regular and registered mail and not courier.  A renewal isn’t considered complete unless a renewal form has been submitted along with payment, and NRP evidence of completion, where required. 

Did the College receive my credit card payment?

To confirm your renewal invoice has been paid, simply log in to the Member Portal and check the Invoices & Receipts tab.

If your invoice is showing it hasn’t been paid, yet you entered your credit card details in the payment section of the renewal form and have submitted the renewal form, please check the Invoices & Receipts tab the next business day following the date you entered your credit card details. This will allow time for payment information to update in our system. Should you still not see your payment, please send an email to regadmin@cmo.on.ca with the last four digits of your credit card, and College staff will investigate.

Alternatively, you may call VISA or MasterCard to confirm whether your payment has been processed.

Did the College receive the cheque I mailed to pay my renewal fees?

Due to renewal volume it is difficult for College staff to immediately confirm receipt of any cheque mailed to the College.  For this reason, it is recommended that payments are sent to the College by registered mail, allowing a member to track and confirm delivery.  For renewal 2020, the College can only receive cheques by mail and not by courier.  

Alternatively, allow sufficient time for both delivery of your cheque and for College processing before checking the Invoices and Receipts tab in the Member Portal.  If your payment has been received and you have submitted your renewal form, you will see a paid renewal invoice in the Member Portal. 

Why can’t I see my cheque payment in the Member Portal?

Staff enters cheque payments as quickly as possible, however, due to volume during renewal, it may be several days after receipt of a cheque before your payment is reflected in the Member Portal.  

Exception: A payment is entered only when a member has already submitted a renewal form to the College, and the payment received is in the correct amount.  For payments by instalment, both instalment cheques must be received in specific amounts to be accepted. See the Payment section in the Renewal Guide portion of the website for details respecting instalment dates and amounts. 

How can I pay my fees by credit card after initially indicating I would pay by cheque on my submitted renewal form?

Provided you have not sent your cheque to the College and have submitted your renewal form, simply access the Invoices & Receipts tab in the Member Portal to pay your outstanding invoice by credit card.  If you did mail a cheque to the College, please send an email to regadmin@cmo.on.ca for further instructions. 


Questions about Renewal and APR

Who do I contact at the College with renewal questions or active practice questions?

Any questions regarding renewal or active practice may be directed by phone to 416.640.2252 ext. 222 or by email to regadmin@cmo.on.ca

Please note the volume of calls and emails to the College during the renewal period is high, so if you leave a message or send an email, please allow a minimum of 2 business days to receive a response.  If you do not receive a response within 2 business days, please contact the College again.  Remember, when contacting the College by phone, please clearly state your name, registration number, phone number, and reason for the call.  


Questions About A Registration Class Change

Who do I contact at the College with questions about a registration class change? 

Any questions regarding registration class changes may be directed by phone to 416.640.2252 ext. 222 or by email to regadmin@cmo.on.ca

Please note the volume of calls and emails to the College during the renewal period is high, so if you leave a message or send an email, please allow a minimum of two business days to receive a response.  If you do not receive a response within two business days, please contact the College again.  Remember, when contacting the College by phone, please clearly state your name, registration number, phone number, and reason for the call. 


Registration Documents

When will my updated wallet card be available?

As soon as your renewal is processed and deemed “Complete” by College staff, you will have access to an updated wallet card through the Member Portal. The College will advise you by email once your renewal has been deemed “Complete”.  If you need your updated wallet card as soon as possible, please submit your complete registration renewal to the College in August. 

How can I confirm I successfully renewed my registration with the College?

As soon as your renewal is processed and deemed “Complete” by College staff, you will have access to an updated wallet card through the Member Portal, which can be used to confirm your current registration with the College.  The College will advise you by email once your renewal has been deemed “Complete”.


Renewal Form Submission

How can I check that I have submitted my 2020 renewal form?

Log in to the Member Portal and if the Renewal button isn’t outlined in yellow and includes the words “Submitted”, this is confirmation you have submitted your 2020 renewal form.  See the Invoices & Receipts tab for confirmation of payment for 2020.  Finally, see the Certifications tab to ensure you have uploaded an NRP card/documentation. Inactive members are not required to maintain current continuing competencies but are required to renew their registration with the College and pay renewal fees.  

Are there any advantages to renewing early?

The College will be processing over 1,000 renewals during this renewal period.  By submitting your renewal in August, if there is an issue with your renewal, staff will be able to advise you by email.  This way, you will have an opportunity to rectify issues before the October 1 deadline and avoid the 15% penalty fee.  The receipt of renewals increases exponentially in September and during the seven days just before the October 1 due date.


Penalty Fee

When is the 15% penalty fee applied?

The 15% penalty fee is applied to any one of the following situations:

  1. unsubmitted or incomplete renewal form
  2. no payment, incorrect payment, or late payment
  3. missing NRP continuing competency card and/or documentation 

The 15% penalty fee is applied to each occurrence of the following:

  1. unhonoured cheque

In addition, a charge of $40 will be levied for each cheque not honoured by the bank.


Resignation

I don’t want to renew or pay fees, so how can I resign from the College of Midwives of Ontario?

Resignations are handled directly through the Member Portal or through the renewal form.  If you have decided you no longer wish to continue as a member of the College,  prior to October 1, please enter the Member Portal and submit your resignation. In order not to incur any fees and penalty fees, please ensure to submit your resignation no later than October 1.  Once a request is received, the College will confirm the resignation in writing once processed. Resignations cannot be back dated. 

Can you help me to understand the difference between resigning my registration versus maintaining my Inactive registration?

To assist you in making the decision to resign or to renew your registration with the College, please review this document.


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